Frequently Asked Questions
The delivery date and time depends on the product you order. Delivery conditions may vary depending on product availability in our inventory, whether we need to order it from one of our subcontractors or manufacture it according to your specifications. The delivery time displayed on our website is as accurate as possible. Once we receive your order, we will validate the delivery date and if it differs from the information displayed on our site, we will contact you to make arrangements for delivery at your convenience.
Returns and refunds of goods must be first approved by our customer service department. Goods must be returned within 10 days of the date on your invoice or packing slip and in perfect condition. For more information about our return policy, please visit the Returns and refunds section.
Yes, assembly plans are provided with your order and a PDF version is also available for download on the product page.
Yes. Delivery charges may vary depending on the shipping distance, weight and volume of your order. Through the Fedex logistics application linked to our payment module, you will see the specific shipping charges of your order.